FAQs

Where can I get a great massage in Brighton and Hove?

Ok – we’re a bit biased so it’s best not to take our word on it.

Check out what customers are saying on Tripadvisor by following this link click here

We have 12 of Brighton’s most talented and experienced Massage Therapists, plus 2 Osteopaths, an Acupuncturist and 2 Yoga teachers.

I’ve called a few times but keep getting your answer machine?

Our reception is manned by our therapists so during busy times we may not be able to come to the phone. If you leave a message we will always call you back and aim to do so within 3 hours.

When phoning please note its:

Option 1 to speak to reception, make or amend a booking or get advice from a therapist

Option 2 for support / technical issues with the booking system or buying a gift voucher

Option 3 for anything else (direct line to Mark .. owner of Natural Balance)

What are your opening hours?

We try and be as flexible as possible so the hours may vary but normally we are open from 9.30am to 8.30pm Monday to Friday, 9.30am to 6.00pm Saturday, 10am to 5pm on Sunday. Please remember that we do not have a full time reception so please don’t visit us without an appointment.

Do you have parking and where are you located?

For details about parking and finding us click here

What is the preferred method of payment?

The preferred method of payment is cash directly to your therapist, however we are happy to accept all major credit and debit cards, including VISA, Mastercard and American Express on their behalf.

How do I get in at 30 The Drive?

Press the buzzer marked ‘Natural Balance’ and a therapist will buzz you into the building. Unless you are told otherwise take a seat in the waiting area on the ground floor. Toilets are located adjacent to the waiting room and next to the main entrance.

Are the therapist employed by Natural Balance?

All therapists are self employed with the facilities on site provided by Natural Balance Therapies. Please note that when booking an appointment you enter into a contract with the therapist directly and agree to pay them for any appointments missed, changed or cancelled with less than 24 hours notice.

Can I change my appointment?

You can change or cancel your appointment by contacting us by phone or e-mail with at least 24 hours notice. It is also possible to change or cancel your appointment using the online booking system if you have a password and login. Please remember that if you cancel or change with less than 24 hours notice you will be charged for the original appointment.

When should I turn up for my appointment?

Unfortunately the reception is not always manned so we ask you to turn up no earlier than 5-10 minutes before your appointment. Your treatment time includes consultation so turning up a few minutes early is recommended.

Got a question? Let us know…

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