Terms & Conditions

Use of Website

You agree to use this site only for lawful purposes. You may not adapt, alter or create any of the material or information in this site or use it for any other purpose. Natural Balance reserves the right to use for its own purposes any material submitted to the site, including text and images, either on the site or in any other form. Natural Balance UK Limited reserves the right to monitor submissions to the site and to edit or reject any submissions.

Bookings and Treatments

The Terms and Conditions detailed below apply to all bookings made at www.anaturalbalance.co.uk or directly by phone or in person. When you make a booking, your contract (which includes these terms and conditions) will be with the therapist you have chosen to book with. Natural Balance (UK) limited provides a service to the therapists (room rental, marketing, processing card payments etc) but DOES NOT provide any treatments itself or contract directly with the client.

All rates featured on www.anaturalbalance.co.uk are subject to availability and may be changed at any time without notice. Natural Balance UK Limited and /or its’ practitioners reserve a right to decline massage bookings and / or treatment without an obligation to provide any reason for doing so.

All clients are responsible to ensure that a consultation takes place and that they are suitably healthy to receive the treatment provided. All therapists at Natural Balance are qualified and fully insured. They work on a self employed basis and Natural Balance UK Limited is therefore not legally liable for problems that occur after treatment is provided.


You’ll need to provide your credit or debit card details to secure your booking. No charges will be made during the booking process. You can secure your booking using MasterCard, Visa, Maestro or Switch. Please note that whilst we accept American Express for payment on the day of your booking, our online system does not accept this card. WE DO NOT CHARGE YOUR CARD IN ADVANCE but we do operate a 24 hour cancellation policy.

Payment is due on the day of your appointment by gift vouchers, MasterCard, Visa, Maestro, Switch or American Express.

Gift Vouchers

Gift Vouchers are valid as shown on the voucher up to a maximum of 6 months. Gift Vouchers are non refundable and may only be used as specified on the voucher.

Cancellations and changes

You may cancel or change any booking up to 24 hours before the appointment time. When booking and providing your card details you are authorising us to deduct the full cost of your treatment should you cancel or change the appointment with less than 24 hours notice.

Use of Personal Information

Natural Balance is committed to protecting the privacy and security of its on-line visitors. When booking and having treatments we collect the e-mail addresses of our clients. This information is never shared with other parties. We may occasionally contact you with special offers but all communications will include a clear ‘opt out’ button.


All rights, including copyright and database right, in the website and its contents, are owned by or licensed to Natural Balance UK Limited, or otherwise used by our online booking system developers, Oscel Technologies as permitted by applicable law or the copyright holder.

You may not copy, reproduce, republish, download, post, broadcast or transmit any text, images, graphic, logo, button, icon, image and their selection and arrangement thereof, and any underlying source code and software, for any commercial or public purpose without prior written permission from Natural Balance UK Limited or the copyright holder.

Links to other sites

This site may feature links to other web sites. We do not endorse or accept any responsibility for their content.

Accuracy & Availability

We take every care to ensure that the information on this Web Site is accurate and complete. However, some of it is supplied to us by third parties and we are unable to check its accuracy or completeness. You are advised to verify the accuracy of any information before relying on it.

Web-site Accuracy Updates are frequently made to all areas of the Natural Balance web site and every effort is been made to ensure that all the information published is correct.

This website is provided “AS IS” without any warranties of any kind and we do not accept any liability arising from any inaccuracy or omission in the information or interruption in availability.


Natural Balance UK Limited will not be liable for any failures in the performance of any of their obligations under these terms and conditions caused by factors outside their control.

Natural Balance UK Limited reserve the right to restrict, suspend or terminate access to its’ website and /or services for any reason at any time.

We accept no responsibility for any interruption to Natural Balance UK Limited’s site and /or services for reasons beyond our control.

This Agreement supersedes all prior agreements, arrangements, warranties and understandings between you and us.

These Terms and Conditions do not affect your common law and statutory rights.

These terms and conditions shall be governed by and construed in accordance with English law, and any dispute shall be subject to the exclusive jurisdiction of the English courts.