FAQ Test

Unfortunately the reception is not always manned so we ask you to turn up no earlier than 5-10 minutes before your appointment. Your treatment time includes consultation so turning up a few minutes early is recommended.

You can change or cancel your appointment by contacting us by phone or e-mail with at least 24 hours notice. It is also possible to change or cancel your appointment using the online booking system if you have a password and login. Please remember that if you cancel or change with less than 24 hours notice you will be charged for the original appointment.

All therapists are self employed with the facilities on site provided by Natural Balance Therapies. Please note that when booking an appointment you enter into a contract with the therapist directly and agree to pay them for any appointments missed, changed or cancelled with less than 24 hours notice. Please click here to read our Terms and Conditions before booking an appointment.

Press the buzzer marked ‘Natural Balance’ and a therapist will buzz you into the building. Unless you are told otherwise take a seat in the waiting area on the ground floor. Toilets are located adjacent to the waiting room and next to the main entrance.

The preferred payment method is cash directly to your therapist; however, we are happy to accept all major credit and debit cards, including VISA, Mastercard and American Express, on their behalf.

For details about parking and finding us click here

We try and be as flexible as possible so the hours may vary but normally we are open from 9.30am to 8.30pm Monday to Friday, 9.30am to 6.00pm Saturday, 10am to 5pm on Sunday. Please remember that we do not have a full time reception so please don’t visit us without an appointment.

Our reception is manned by our therapists so during busy times we may not be able to come to the phone. If you leave a message we will always call you back as soon as we can, though during busy times and at weekends this may be up to 24 hours later. Please note that if booking an appointment the quickest way is nearly always online unless it is less than 3 hours away. To secure your booking you will need a credit or debit card .. it can be any card as it won’t be charged unless you fail to turn up for the appointment. After your treatment payment can be made by a different card if you choose, a gift voucher or cash.

Ok – we’re a bit biased so it’s best not to take our word on it. Check out what customers are saying on Tripadvisor by following this link click here We have 14 of Brighton’s most talented and experienced Massage Therapists, plus 3 Osteopaths, an Acupuncturist a Yoga teacher.